ORDER
Can I choose the fresh flowers from the bouquet?
The photos you find on the website or on our Instagram page are indicative of the style of the bouquet you will receive. Every week we choose the freshest flowers blossomed in the field, so we do not give the possibility to choose a composition but to indicate a preference (or not preference) of colors and flowers when ordering, we will try to respect it!
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Can I choose the dried flowers from the bouquet?
The photos you find on the website or on our Instagram page are indicative of the style of the bouquet you will receive. You can choose the palette of dried flower bouquets that you love the most. Color preferences will be respected. The type of flowers may vary based on availability .
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SHIPMENT
At checkout I get the "Sorry, our products are not currently available in your region." Window, what should I do?
Shipping rates are calculated based on the postcode, if you have entered spaces before or after the postcode field the site does not recognize it and you may get this error message, just delete the spaces and enter only the postcode numbers.
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Do you deliver fresh flowers outside Milan?
Yes, from March to May and from September to November we ship fresh flowers throughout Italy with the exception of Sicily, Sardinia, Basilicata, Calabria and remote areas. If you place an order for these addresses it will be automatically canceled.
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Do you deliver dried flowers outside Milan?
Yes, dried flowers are shipped throughout Italy with BRT. For orders before noon, the shipment takes place on the day of the order.
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Can I choose the delivery date for dried flowers?
Yes, you can enter the delivery date when ordering .
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When does my bouquet arrive?
For deliveries in Milan with UBM, the day that can be selected at the time of the order is guaranteed. For deliveries in Italy with couriers, delivery times are 24/72 hours depending on the shipping postcode.
To avoid delays not due to normal times, we ask you to indicate concierge times, indications on the intercom and any special information in the notes to the order.
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What happens if the shipment of my fresh flowers is delayed?
Although we do everything possible to ensure that all deliveries are on time, unfortunately there may be delays when third parties are involved. Most flowers last 48 hours in the box. If you receive them damaged or after this deadline we will send you a new deck as soon as possible.
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What happens if you do not find the recipient upon delivery?
We or our couriers may contact the number you left us when placing your order. In the case of fresh flowers, a new order may be required in case of unsuccessful delivery. After two empty deliveries you may have to pay a shipping surcharge.
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PAYMENT
Can I pay with PayPal or ApplePay?
No, our system is secure and supports payments with all credit and debit cards.
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Can I have an electronic invoice?
When ordering, you will receive a simplified invoice via email. If you need to place orders for your company, send us all the data after placing your order online at hello@rawfleurs.com.
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MODIFICATIONS OR CANCELLATION
Can I change the shipping address?
No, once the order has been completed, it is not possible to change the shipping address.
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Can I change the message accompanying the bouquet?
Yes, write to us at hello@rawfleurs.com within 24 hours of delivery of the order and we will change your dedication.
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Can I cancel my order?
Yes, you can cancel any dried flower or ceramic order within four hours of it being placed. Fresh flower orders are non-cancellable or refundable.
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Can I return an order?
Yes, you can return a dried flower or ceramic order within 15 days of it being delivered. Shipping costs are charged to the customer. We recommend that you pack it carefully and use couriers such as BRT, DHL, UPS. In case of damaged goods or missing parts, the refund will not be authorized. By their nature it is not possible to make returns for orders of fresh flowers.
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OTHER INFORMATION
Do you have a physical store?
No, at the moment our workshop and our garden are not open to the public and we sell exclusively online.
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What can I do if the flowers arrive damaged?
The quality of our products and services comes first for us. If you receive a damaged bouquet we ask you to send us a photo of the problem within 12 hours of delivery. We will offer you a discount coupon or send you a new bouquet.
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